Website Terms and Conditions of Use
Effective Date: 06-June-2025
Last Updated: 06-June-2025
This website (including any subdomains and content such as texts, images, videos, software, products, services, tools, and information presented herein; collectively referred to as the “Website”) is provided by Epyx SpA (“Total Fly”) and its affiliates (“We”, “Us”, or “Our”).
For further information, please contact us through our customer support or write to us at info@totalfly.aero.
Scope of These Terms
Certain sections of the Website may be dedicated to specific regions, services, or products. Although the content may vary, these Terms apply to all sections. These Terms, together with our Privacy Policy, govern your use of the Website. Accessing or using the Website constitutes full acceptance of these Terms.
Updates
We reserve the right to modify these Terms at any time without prior notice. Amendments will be published on the Website with the corresponding updated date. By continuing to use the Website after any changes, you are deemed to have accepted the revised Terms. Registered users will be notified of changes via a login message.
User Content
If the Website allows the submission of user-generated content, such content remains the sole responsibility of the user. Total Fly assumes no responsibility for inaccurate, unlawful, or offensive material. We reserve the right to remove any content deemed inappropriate. Submitted content is not considered confidential, and unless otherwise agreed, Total Fly may freely use such content.
Transactions Through the Website
Certain areas of the Website may enable users to place orders or carry out transactions. In such cases, additional terms may apply. Users must comply with all applicable export and import laws. By using the Website for transactions, you represent that you are not subject to any legal restrictions.
Usernames and Passwords
By registering on the Website, you agree to provide truthful information and not to share your credentials with third parties. You are responsible for all activities conducted through your account. In case of unauthorized use, you must contact us immediately.
Third-Party Content and External Links
Total Fly assumes no responsibility for third-party content or linked websites. Use of external links is at your own risk. We recommend that you review the applicable privacy policies of such third parties.
Notices and Notifications
To submit notices regarding alleged violations, please contact our customer support. Please provide all information required by applicable law to allow for appropriate investigation.
Intellectual Property
All content on the Website is protected by intellectual property rights. You may use the content solely for personal, non-commercial purposes. Unauthorized use of trademarks, logos, or textual material is strictly prohibited.
Confidential Information
Any confidential information obtained through the Website must not be disclosed. You agree not to use or distribute such information in any manner.
Disclaimer of Warranties
The Website is provided “as is,” without warranties of any kind. We do not warrant the accuracy, availability, or fitness of the content. Your use of the Website is at your own risk.
Indemnification
You agree to indemnify and hold Total Fly harmless from any liability arising from improper use of the Website or from content submitted by you.
Local Laws and Jurisdiction
Some content on the Website may not be lawful in certain jurisdictions. Access from such regions is prohibited. These Terms are severable: if any provision is deemed unenforceable, the remainder shall remain in full force and effect.
Prevailing Language
In the event of any discrepancies between the Italian and English versions of these Terms, the Italian version shall prevail.
Sky Partner Program Terms and Conditions
Last Updated: 06-June-2025
1. Introduction
Welcome to the “Sky Partner” program by Total Fly.
1.1 Total Fly is a brand owned by Epyx SpA, headquartered at Via Bruno Buozzi, 5 – 27100 Pavia – Italy, VAT No. IT01932410184.
1.2 By enrolling in the Sky Partner program, the user agrees to be bound by the following terms and conditions.
2. Program Enrollment
2.1 Any company or individual who is at least 18 years of age is eligible to join the Partner program.
2.2 By submitting the enrollment request, the user confirms that they are at least 18 years old and accept these terms and conditions.
2.3 Enrollment in the Sky Partner program is entirely free of charge and can be completed by following the instructions on the Total Fly website at https://www.totalfly.aero/it/total-fly-sky-partner.
2.4 Enrollment is free of charge.
3. Welcome Bonus
3.1 Upon enrollment, each user will receive a welcome bonus, defined based on ongoing promotions or direct agreements.
3.2 The bonus will be visible in the user account dashboard.
3.3 The bonus may only be used to book flights or services offered by Total Fly.
3.4 The bonus is not redeemable for cash.
3.5 The bonus must be used in a single transaction and may not cover an amount equal to or greater than the selected service.
3.6 Total Fly reserves the right to exclude certain services from bonus eligibility.
4. Cash-Back
4.1 The user will receive a percentage of cash-back on services purchased directly or through referred clients.
4.2 The applicable percentage and payment terms will be specified in the individual service agreement.
4.3 Cash-back does not apply to VAT, airport taxes, luxury flights, de-icing services, contract amendments, third-party services without Total Fly commission, etc.
4.4 The user will be informed of the amounts on which cash-back is calculated.
4.5 Cash-back will be visible in the account dashboard.
4.6 It will only be paid once the contract is concluded without disputes.
4.7 It is not cumulative with other bonuses, offers, or discounts.
5. Program Duration
5.1 The program has an indefinite duration.
5.2 Total Fly may modify or terminate the program with 30 days’ notice via email or on the website.
5.3 In the event of termination or unaccepted modifications, the user may claim any remaining credit within 30 days.
5.4 The user may cancel their participation at any time by giving notice.
6. Program Use
6.1 The use of the program is personal.
6.2 The user must comply with these terms.
6.3 Improper use may result in the revocation of participation and benefits.
6.4 The user must not share their credentials with third parties.
6.5 The user may use Total Fly’s logo and promotional materials during the term of participation.
7. Liability
7.1 Total Fly shall not be held liable for any economic loss or indirect damages arising from the use of the program. The maximum liability shall be limited to the residual value of the cash-back.
8. Personal Data Protection
8.1 Personal data shall be processed in accordance with applicable data protection laws and the Privacy Policy.
9. Confidentiality
9.1 The user agrees to keep all information acquired during collaboration with Total Fly strictly confidential.
9.2 Enrollment in the program is confidential and will not be publicly disclosed by Total Fly.
Terms and conditions subject to change… Last updated: 06/06/2025
Terms and Conditions of Total Fly Jet Cards
Total Fly Jet Cards are prepaid cards that allow the holder to access private aviation services and related benefits offered by Total Fly in a streamlined, exclusive, and dedicated manner.
The use of Jet Cards is reserved for private or corporate clients who, upon activation, enter into a contractual agreement with Epyx SpA – Total Fly, which governs all specific conditions relating to the card’s management, costs, booking procedures, usage limits, rates, applicable service fees, and enforceable clauses.
General Conditions
- The Jet Card constitutes a prepaid credit that may be used to purchase private flights, charter services, helicopter transfers, cargo flights, air ambulance services, and other offerings provided by Total Fly.
- The value of the card and the associated benefits (e.g., fee discounts, concierge services, booking priority) vary depending on the card tier: Private, Premium, or Elite.
- The card has no expiration date, except as may be specified under certain promotions or contractual agreements. Credit remains available until fully used.
- The Jet Card may be purchased and registered in the name of either a natural or legal person. It can be used to book services either for the cardholder or on behalf of third parties, in accordance with the terms of the contract.
- Available credit is not refundable in cash. However, in the event of total non-use, it may be transferred to a new card, subject to approval by Total Fly.
Management and Activation
- The Jet Card will be activated only upon confirmation of full payment. Accepted payment methods include: bank transfer, credit card, or cryptocurrency.
- Activation will be confirmed via email, and the user will be granted access to the customer portal for credit management, booking, and transaction tracking.
- Available balance can be viewed online at any time. A periodic transaction report will also be provided.
Individual Contract
All operational, financial, and service-related terms of the Jet Cards are governed by the individual contract executed between the client and Total Fly. Such contract holds legal value and constitutes the sole binding agreement regulating the relationship between the parties.
In the event of any inconsistency between this document and the provisions of the contract, the latter shall prevail. Each client is advised to carefully read the contractual terms prior to activating the card.
Contact
For more information about Jet Cards, to request a contract, or to obtain assistance, please contact our customer support team by emailing info@totalfly.aero or by visiting the Contact section of the website.
Last updated: 06 June 2025